Return rights

Rules about return rights

  1. Return rights:
  2. Latvian Minister cabinet rules of Year 2014. 20th May rules Nr.255 “Rules about distance contract”, Buyer can return purchase within 14 (fourteen) days without a reason.
  3. Return rights ends after 14 days, starting from days when purchase was received by Buyer or any other noted person (which is not transporter).
  4. To use Return rights Buyer has to inform Formica Velox Ltd., address “Zemdegas”-5, Ugāle, Ventspils novads, LV-3615, number: +371 29 454 272, e-mail: about decision to cancel distance contract (see blank to fill Return blank (LV) ).
  5. Return are accepted if return claim is sent within free return claim period.
  6. Returns are accepted in mentioned term on conditions:
    • Item must be in new condition with original packaging;
    • Buyer must have a sales receipt;
    • Refund method is left to our discretion (cash or store credit);
    • General stock items are subject to a 5% restocking fee if original payment method was via debit/credit card;
    • Special order items are subject to up to a 50% restocking fee;
    • Bicycles are subject to up to a 20% restocking fee;
    • All or part of the restocking fee may be waived if you choose store credit instead of a refund.
  7. By cancelling distance contract we will refund done payments within 14 days from time when Formica Velox Ltd receives signed,filled return blank with returned goods in full.
  8. Purchases to be sent to „Formica Velox“ Ltd warehouse “Zemdegas”-5, Ugāle, Ventspils novads, LV-3615, Latvia within 14 days from moment when we were informed about decision to use Return rights. We recommend to use trackable service.
  9. Return postage is paid by Buyer.
  10. Buyer is responsible of goods to maintain quality and its properties in period of Return rights can be used.
  11. images might have differences from actual products. To clarify stay in touch with usby: or phone +371 29 454 272.

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